Frequently Asked Questions

Do your plugins support Apple Silicon Natively?

Yes, all of our plugins support the new Apple Silicon chips (M1, M2, M3) Natively. So no need for Rosetta 2.

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What if I encounter issues with the key codes I bought?

If you experience any issues with the key codes, such as activation problems or errors, we have helping steps provided in this FAQ. (See: "My keys don't work") If no steps provided in this tab work, please reach out to carpaudio@gmail.com - If you have other questions, we're dedicated to assisting you and ensuring that you can fully utilize our plugins with confidence.

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Do I have to stay connected to the internet once the plugin is authorized?

No, Once our plugins are authorized. You don’t have to stay connected to the internet to use them.

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There are no presets inside my Plugin...

For a quick start with the plugin, you can import the (if included) ".xmlbank" file containing the Factory Presets.

Here's how:

  • Load the plugin in your DAW.
  • Click on the preset load button (represented by a file icon).
  • Select 'Import Bank' and import the included ".xmlbank" file.

Not all plugins have factory presets yet. Only Stereo Pusher, Octapus and Resonote. We are currently working on presets for the other plug-ins though.

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How do I install the plugins on Windows?

If you prefer automatic installation, use our Windows Setup Wizard containing all newest versions of CARP Audio plug-ins. Download Here

Manual Installation:

Step 1:

Download the .zip and open it.

Step 2:

Move the whole 'CARP Audio' folder to your VST3 destination.

Default:
C:\Program Files\Common Files\VST3

If you prefer a different destination, make sure it's a valid VST3 plugin directory in your digital audio workstation (DAW).

Step 3 - Presets (if included):

For a quick start with the plugin, you can import the (if included) ".xmlbank" file containing some Factory Presets.

Here's how:

  • Load the plugin in your DAW.
  • Click on the preset load button (represented by a file icon).
  • Select and import the included ".xmlbank" file.
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Installer gets detected as a virus... (Windows)

As a new company, we're committed to ensuring the highest level of security and trust for our users. To distribute an automated installer without triggering security warnings, we need a code signing certificate. Obtaining this certificate requires financial resources that we aim to secure through sales and growth. Until then, we provide manual installation and an installer which may get detected as a virus. We appreciate your support as we work towards issueless automated installation options in the future.

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I didn't receive my keys after ordering...

Check your spam-emails folder. If still not there and waited at least 5 minutes? Contact us at: carpaudio@gmail.com - Telephone: +31 6 42015153

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My keys don't work...

- As described in the plugin(s) itself, to validate the keys, you have to restart the plugin. If your DAW doesn’t offer a plugin restart function, remove the plugin from your signal chain and load it again. If the unlock screen with the keys still reappears, try the next steps.

- Have you tried to copy the key's over again from the email?

- Did you check there where no 'Spaces' before or after the key's you've entered. This can happen when copy/pasting them over.

- Have you tried to manually type the key's in?

- If you use Studio One 6 on MacOS, please open the FAQ tab under this one.

If nothing works you can always contact us via carpaudio@gmail.com - We're ready to assist you!

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Studio One 6 MacOS - Plugins don't unlock...

To fix the plugin(s) not unlocking in Studio One 6 on MacOS, disable "Use cached plug-in data on save" in the Preferences tab under Locations/User Data.

After unlocking the plugin(s) you can re-enable it if you want.

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Why are two keys required for one plugin?

To enhance security and prevent unauthorized use, CARP Audio plugins require two key codes for activation. This dual-key system ensures that only legitimate users have access to the full functionality of the plugin.

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Krossbow doesn't work in Samplitude Pro X6...

A customer recently identified an issue with the Krossbow plugin when used in Samplitude Pro X6. The problem arises from the 'External Sidechain' feature, which causes the plugin to stop working in this specific version.

To ensure you can still enjoy Krossbow in Samplitude Pro X6, we've compiled a special version without the External Sidechain feature. This version is compatible with Samplitude Pro X6 and works flawlessly. It just doesn't support External Sidechain mode.

Download Krossbow vSX6

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Address: Vlaamse Gaai 39, 3893KE Zeewolde, The Netherlands

Contact: carpaudio@gmail.com, +31 6 42015153

KVK: 87197642

VAT: NL004371747B72