Do your plugins support Apple Silicon Natively?
Yes, all of our plugins support the new Apple Silicon chips (M1 and Higher) Natively. So no need for Rosetta 2.
What if I encounter issues with the key codes I bought?
If you experience any issues with the key codes, such as activation problems or errors, we have helping steps provided in this FAQ. (See: "My keys don't work") If no steps provided in this tab work, please reach out to info@carpaudio.com - If you have other questions, we're dedicated to assisting you and ensuring that you can fully utilize our plugins with confidence.
Am I buying a Subscription?
No, all CARP Audio products are one-time purchases, giving you lifetime access!
Plugin doesn't unlock...
After your Keys got accepted, make sure you Reload the plugin correctly, as just replacing a plugin with the same plugin won't initialize a fresh instance in most DAW's!
1. Remove the plugin entirely from the effect chain.
2. Load the plugin in an empty spot in your chain.
Simple as that!
My Keys don't work...
After entering your Keys and pressing "Enter" a pop-up should appear letting you know your keys got accepted. After that you have to restart the plugin. (Remove the plugin from your signal chain and load it again). If you don't get the pop-up, try the next steps.
- Have you tried to copy the key's over again from the email or license dashboard?
- Did you check there where no 'Spaces' before or after the key's you've entered. This can happen when copy/pasting them over.
- Have you tried to manually type the key's in?
- If you use Studio One 6 on MacOS, please open the last FAQ tab.
Also, make sure you are trying to unlock the right plugin. We have a free plugin 'Reeferb' and a paid version 'Reeferb IR'. We noticed that some people are trying to unlock 'Reeferb IR' with a free 'Reeferb' License.
If nothing works you can always contact us via info@carpaudio.com - We're ready to assist you!
I didn't receive my keys after ordering...
Check your spam-emails folder. If still not there and waited at least 5 minutes? Contact us at: info@carpaudio.com - Telephone: +31 6 42015153
Where are the Presets?
Presets are automatically being installed with the plugins, so you don't need to import them yourself. To use the presets follow these steps:
- Click on the Preset Icon
Now a Preset Bar with arrows will appear!
- Click the arrows to go through the presets
- Click on the Preset Name to choose a preset from the List, or switch between preset categories (if there are more available)
To Import or Export a Preset or Preset Bank file, click on the file icon.
Is the preset browser empty? Please contact us at info@carpaudio.com and we'll assist you. We can of course always install them manually if for some reason they are not there.
Do I have to stay connected to the internet once the plugin is authorized?
No, Once our plugins are authorized. You don’t have to be connected to the internet to use them.
Plugins don't unlock in Studio One 6 on MacOS...
To fix the plugin(s) not unlocking in Studio One 6 on MacOS, disable "Use cached plug-in data on save" in the Preferences tab under Locations/User Data.
After unlocking the plugin(s) you can re-enable it if you want.
